Nurturing service innovation through developmental culture: A multilevel model

نویسندگان

چکیده

Hospitality organisations rely on service innovation simultaneously at the team and individual levels to improve quality. Nevertheless, mechanisms underlying this dual-level have rarely been investigated. This study aims develop a multilevel model of mediating moderating behind relationship between developmental culture both levels. Dyadic data were collected from 58 leaders their 442 employees 31 hospitality in Zhengzhou, China. Multilevel structural equation modelling (MSEM) was utilised validate model. Results showed that enhanced innovative behaviour. Creative self-efficacy creative role identity partially mediated Team-focused transformational leadership (TFL) strengthened effectiveness under higher but not lower team-focused TFL. Based research findings, advances culture-innovation stream management literature by identifying direct revealing link. also provides practitioners with practical insights into how enhance employee endeavours through building adopting TFL behaviours organisations.

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ژورنال

عنوان ژورنال: Journal of hospitality and tourism management

سال: 2022

ISSN: ['1447-6770', '1839-5260']

DOI: https://doi.org/10.1016/j.jhtm.2022.01.001